Keep2Share Premium FAQ
Quick Answers to Your Questions – 24/7 Support Available!
🛒 Plans & Pricing
Q1: What’s the difference between Premium, Pro, and Max plans?
A:
- Premium ($9.99/mo): Best for casual users (15GB daily traffic).
- Pro ($14.99/mo): Ideal for frequent downloaders (30GB + HD streaming).
- Max ($24.99/mo): Unlimited traffic for power users.
→ Compare All Plans
Q2: Can I upgrade/downgrade later?
A: Yes! Change plans anytime in your account settings. Prorated charges apply.
Q3: Do prices include taxes?
A: Prices shown are in USD. Taxes added based on your country.
⚡ Download & Speed
Q4: Is the speed truly unlimited?
A: Absolutely! No throttling. Our fastest user hit 110 MB/s (1GB file in 10 seconds).
Q5: Why is my download slower than expected?
Try these fixes:
- Use a wired connection (Wi-Fi drops speeds).
- Pause other downloads.
- Contact Support if issues persist.
Q6: Can I download multiple files at once?
A: Yes! Premium users get 5 simultaneous downloads. Max plan: Unlimited.
🔒 Security & Privacy
Q7: How do you protect my payments?
A: We use SSL encryption and never store card details. Bitcoin payments are 100% anonymous.
Q8: Are my downloads tracked?
A: No. We don’t log IPs or filenames for Premium users.
Q9: What if I get a “file unsafe” warning?
A: Scan files with our free virus checker. Download Scanner Tool.
💳 Payments & Refunds
Q10: What payment methods do you accept?
A: Visa, Mastercard, PayPal, Bitcoin.
Q11: Can I get a refund?
A: Yes! Email us within 30 days for a full refund, no questions asked.
Q12: Why was my card declined?
Common reasons:
- Insufficient funds.
- Bank blocks international transactions.
Fix: Try PayPal or contact your bank.
📱 Account & Devices
Q13: Can I share my account?
A: Yes! Use up to 3 devices simultaneously.
Q14: How do I reset my password?
A: Go to Password Reset Page or email [email protected].
Q15: Is there a mobile app?
A: No app needed! Our website works perfectly on all phones/tablets.
Need More Help?
→ Email: [email protected] (Reply within 1 hour)
